Case Study 1
A prospective client was spending $1,600 per month for basic maintenance
and some hosted services. We analyzed their bill and informed them of
several things:
1) They were spending $1,000 per month for “use it or lose it”
tech support services, rather than just paying for help they actually
needed.
2) They were leasing their file server and firewall, they did not own
them. In two years they had spent enough money to buy two servers and
two firewalls and own them outright.
3) They were paying for hosted Blackberry Enterprise Server for several
mailboxes but were not receiving this service. Instead, their email was
arriving via the free Verizon push service.
4) They were paying above-market prices for hosted Exchange services.
We provided
a side-by-side comparison of our services and showed them that they would
save nearly $15,000 per year by retaining us for their tech support requirements.
They signed with us four days later.
Case Study 2
A prospective client with nine regional offices contacted us. Their primary
application server had crashed and they were not getting timely updates
from their existing vendor about resolution or status. They asked us to
act on their behalf and move the process forward. We found the following:
1) The server had not been backed up in three months. The tape based system
was non-functional and had gone unmonitored for nearly one year.
2) The server itself was quite antiquated, had no redundant drives, and
lacked other failsafe measures that would have prevented this complete
meltdown.
3) The vendor rebuilt the server using the same failed hard drives that
caused the initial breakdown. Neither the drives nor the server were replaced,
which proved to be just a band-aid rather than a solution.
We explained the situation to the client. They immediately retained our services. Within
three days we had a new server built for them, migrated their data and
Terminal Services to the new box. We backed up our client’s data
in three ways so they are fully protected.
Case Study 3
A prospective client was in need of a new server and was told that it
would cost nearly $10,000. The client felt this price was too high and
asked us for our opinion. We provided a side-by-side comparison of the
same hardware – minus the markup – and advised the client
that the server actually costs $4,800. The proposed server was being marked
up over 100% and the cost was buried in a nine-page proposal that included
lots of fluff but little substance. The client signed with us the same
day.
